Frequently Asked Questions
Customer Service and Superior Quality First
At Iowa Fire Equipment Company we strive to provide the highest level of customer service and superior quality in meeting our clients' needs.
Directory of Departments – Des Moines, Iowa Location - (515) 265-8030
| Department | Extension |
|---|---|
| Fire Extinguishers | Ext. 120 |
| All Other Services | Ext. 122 |
| Sales | Ext. 115, 116, 130 |
| Accounting - Receivables | Ext. 111, 114 |
| Accounting - Payables | Ext. 113, 114 |
| Accounting - Compliance | Ext 126, 127 |
| Purchasing | Ext. 130 |
For your convenience, please find a list of our most Frequently Asked Questions below. If you can not find the information you are looking for, we would be happy to speak with you.
Yes, although prices may vary based on a few factors. The cost covers the dismantling of the fire extinguisher, all parts and contents must be disposed of properly.
Please call for the current price for your situation, 515-265-8030.
We're here to help.
Let us know if you have further questions on the disposal of fire extinguishers!
Yes, our service counter is open from 7:30 – 4:30 CST Monday – Friday. The entrance door is on the northside of the Iowa Fire building's farthest west door.
For more location-specific information, please visit our Locations page.
We're here to help.
Let us know if you have further questions regarding purchasing with us!
To receive a copy of the Inspection Report or Invoice, please call the Compliance department (515.265.8030 Ext 126 or 127). if you have your name, account number, and/or invoice available, this will speed up the process. Your request can be emailed to the local Fire Marshall or mail out to you.
We're here to help.
Let us know if you have further questions regarding Inspection reports or Invoices!
Yes, we prefer this method, however, invoices will be mailed out if no email address is available. To signup for electronic invoicing call Accounting, Receivables at (515) 265-8030 Ext 111 or 114.
We're here to help.
Let us know if you have further questions on setting up paperless invoices and statements!
There are serval ways to pay your invoices.
- By check
- By Cash at our office
- By ACH to our account – call Accounting, Receivable (515.265.8030 Ext 111 or 114) for information
- By Credit Card – you can put a credit card on file to pay your invoices automatically or call in each time. There is a 3.5% convenience fee added to pay with this method. Call Accounting Receivables (515) 265-8030 Ext 111, 114, 126, or 127 to pay over the phone.
We're here to help.
Let us know if you need further help paying on your invoice!
Please call the Accounting (any department 515-265-8030) to see when the last service was performed and request a copy of this report sent to you or your water department (by email or mail).
We're here to help.
Let us know if you have further questions about obtaining the most recent inspection report!
Though not every fire extinguisher has an expiration date on it, they do not last forever. Fire extinguishers should last anywhere from 5 to 15 years.
The best way to use a fire extinguisher is to utilize the P.A.S.S. technique.
- Pull: pull the pin
- Aim: aim low, pointing the fire extinguisher at the base of the fire
- Squeeze: squeeze the handle to release the extinguishing agent
- Sweep: sweep from side to side until the fire is extinguished. If the fire re-ignites, repeat the process.
Generally, you should inspect your fire extinguishers yourself on a monthly basis. Once a year fire extinguishers need to be inspected by a professional fire protection company.
Contact Iowa Fire Equipment Company for all your extinguishing agent disposal needs!
We are able to perform fire extinguisher recharge and hydrostatic testing, as well as sell brand-new fire extinguishers at our service counters.
