Iowa Fire Equipment Company

Frequently Asked Questions

Customer Service and Superior Quality First

At Iowa Fire Equipment Company we strive to provide the highest level of customer service and superior quality in meeting our clients' needs.

Directory of Departments – Des Moines, Iowa Location - (515) 265-8030

Department Extension
Fire Extinguishers Ext. 120
All Other Services Ext. 122
Sales Ext. 115, 116, 130
Accounting - Receivables Ext. 111, 114
Accounting - Payables Ext. 113, 114
Accounting - Compliance   Ext 126, 127
Purchasing Ext. 130

For your convenience, please find a list of our most Frequently Asked Questions below. If you can not find the information you are looking for, we would be happy to speak with you.

Is there a cost to dispose of a fire extinguisher?

Yes, although prices may vary based on a few factors. The cost covers the dismantling of the extinguisher, all parts and contents must be disposed of properly.

Please call for the current price for your situation, 515-265-8030. 

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Let us know if you have further questions on the disposal of fire extinguishers!

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Can I walk in to purchase items?

Yes, our service counter is open from 7:30 – 4:30 CST Monday – Friday. The entrance door is on the northside of the building's farthest west door.

For more location-specific information, please visit our Locations page.

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Let us know if you have further questions regarding purchasing with us!

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How can I get a copy of an Inspection report or Invoice?

To receive a copy of the Inspection Report or Invoice, please call the Compliance department (515.265.8030 Ext 126 or 127). if you have your name, account number, and/or invoice available, this will speed up the process. Your request can be emailed to the local Fire Marshall or mail out to you.

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Let us know if you have further questions regarding Inspection reports or Invoices!

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Can invoices and statements be emailed?

Yes, we prefer this method, however, invoices will be mailed out if no email address is available. To signup for electronic invoicing call Accounting, Receivables at (515) 265-8030 Ext 111 or 114.

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Let us know if you have further questions on setting up paperless invoices and statements!

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How can I pay my invoice?

There are serval ways to pay your invoices.

  1. By check
  2. By Cash at our office
  3. By ACH to our account – call Accounting, Receivable (515.265.8030 Ext 111 or 114) for information
  4. By Credit Card – you can put a credit card on file to pay your invoices automatically or call in each time. There is a 3.5% convenience fee added to pay with this method. Call Accounting Receivables (515) 265-8030 Ext 111, 114, 126, or 127 to pay over the phone.

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Let us know if you need further help paying on your invoice!

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I got a call from my water department stating that they will be shutting off water as they have not received the most recent inspection report. What can I do?

Please call the Accounting (any department 515-265-8030) to see when the last service was performed and request a copy of this report sent to you or your water department (by email or mail).

We're here to help.

Let us know if you have further questions about obtaining the most recent inspection report!

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How long do fire extinguishers last?

Though not every fire extinguisher has an expiration date on it, they do not last forever. Fire extinguishers should last anywhere from 5 to 15 years.

What is the proper way to use a fire extinguisher?

The best way to use a fire extinguisher is to utilize the P.A.S.S. technique. 

  • Pull: pull the pin
  • Aim: aim low, pointing the fire extinguisher at the base of the fire
  • Squeeze: squeeze the handle to release the extinguishing agent 
  • Sweep: sweep from side to side until the fire is extinguished. If the fire re-ignites, repeat the process. 
How often are fire extinguishers to be inspected, tested, or serviced?

Generally, you should inspect your fire extinguishers yourself on a monthly basis. Once a year fire extinguishers need to be inspected by a professional fire protection company. 

Do you refill fire extinguishers?

We are able to perform fire extinguisher recharge and hydrostatic testing, as well as sell brand-new fire extinguishers.

If you still have questions or would like to request more information, please contact us.

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